Quench Your Thirst for Sales Leads With a Reliable Business Database

What happens when a person gets parched? The obvious answer is that they will automatically search for the nearest store (or refrigerator) to look for a nice beverage to quench their thirst. This is of course basic human nature as just about every person on this planet will feel this way at frequent times during the day.

Now the question here is; what happens when a business gets parched?

Frankly speaking, a business cannot literally get thirsty. However, it can crave for an extra number of sales leads. The main reason behind this is because these sales leads are the key to the business’ survival and its eventful growth in their industry and so is the need for cash for cars Sydney . There are times when a business can run dry of business leads. When this happens, their growth is stunted and the flow of income will be capped.

When the business is thirsty for leads, they turn to reliable sources like a credible business sales leads provider. These sales leads providers can offer them a dependable business contact database so that their thirst can be quenched.

 

Five Steps to Handling Customer Complaints

Unhappy customers are bad news for any restaurant, and it only takes one of them to shatter the ambiance of a restaurant and to steer many more prospective customers away from you.

Customer feedback is a vital tool for any hospitality business – even the unpleasant feedback. View it as an opportunity to improve service. Whether or not a gripe is legitimate we have to accept we may have been the catalyst to a customer feeling anything from annoyed to downright cranky. They are our guests and we are duty-bound to make them happy again.

Most diners are polite, and one way of understanding customer complaints is to look at how a polite person would complain, and then anticipate the process. At Ocean Basket we have developed a six-pronged approach which reflects international best practice:

1. Most genuinely disgruntled diners will complain immediately – on first bite of the fish that is off rather than the last scrap. Therefore, the key to successfully handling complaining is to understand the problem right away, thereby giving the diner the opportunity to still enjoy a good meal with minimum fuss. Try to put yourself into the customer’s shoes: listen, do not interrupt and try to get as much information as possible. They need to tell their story and feel that they have been heard.

2. Thank the customer for bringing the problem to your attention, and do not in any way get defensive or try justify what occurred. Don’t take it personally, and repeat back to the customer what the crux of their complaint is, so they know they’ve been understood. You can’t resolve something you haven’t fully comprehended. In fact, you may make matters considerably worse by acting precipitously on faulty assumptions.

3. Remain empathetic, as well as calm and objective. You must apologize sincerely. Express the fact you share the diner’s disappointment, and find out how he would preferably like the situation to be resolved. No matter whether you are the waiter, chef or manager, the diner needs to feel you are on his side.

4. Reach Agreement: determine what the customer is seeking as a solution. If the apology they have just received is sincere enough it will usually be something minor. Often, the apology itself is enough. Sometimes the diner would like the dish or component replaced. Sometimes he may want a discount. Guide the ultimate solution to one which is viable in terms of restaurant policy. This is an instance where actions certainly speak louder than words, and there are countless ways you can show your customers how much you appreciate their business without it costing a lot of money (or any money). For instance, personal attention by the owner or manager can go a long way in making customers feel special.

5. If there is no readily acceptable resolution, escalate it to the next level and politely suggest the manager may resolve it. Explain the impasse to him or her, and let the diner have his say.

Customer Service is as much as important as your food towards the success of your restaurant. So go check property management Sydney for more customer feedback.

New Advances in Business Communication

New techniques are always being used by businesses worldwide for expansions, and newer is always welcomed no matter the circumstances. Business meetings are held virtually, using video conferencing, instant messaging or telephone conferences. The Internet and the introduction of video conferencing through computer applications has made it possible for businesses to cut down on the costs of airplane flights, long-distance telephone charges and other expenses that have been eliminated by the technological communication advances. This also means that business men and women do not have to travel as much, leading to a much improved job satisfaction rate.

Advanced technology has also introduced the need for employees at every level to learn how to use these electronic devices in business and how they differ from personal use. Companies that use advanced communication, like texting and email, need to make sure their employees understand how to use proper business techniques and terminology when communicating with associates. There are certain tones and inflections to words that cannot be heard when texting or emailing. It is important that business terms are used and that the tone of the words is both professional and clear.

Communication should never be confusing or wordy. It is best to keep the business conversations to the point and clear. When using email, signatures should be short, and should only express the professional aspect of the sender. Texting is not often used for business meetings. It is a good way to get instant information to an associate but is not a good atmosphere for any kind of negotiations or plan implementation. This kind of business should be conducted on a face to face level, either in person, which can be costly depending on the location of the people, or via video conferencing. Video conferencing can be accessed through any computer with an Internet connection, which makes it very convenient.

One downside to the technology era that is very important for company managers and business executives to keep in mind is that any and all sensitive information should not be entrusted to certain kinds of communication. Emails can be accidentally sent to everyone in the company, when they were meant for only a few people. Internet connections can be hacked and programs obtained by companies and businesses that are competitors. A lot of business information must be kept safe on CDs and transferred in this way, instead of over the Internet. Business executives understand the nature of this and that security is a priority. They will pass this knowledge to their managers and supervisors, so that all of the employees will know how to keep sensitive information safe.